Terms & Conditions

Terms & Conditions


1. Making a Purchase

When you buy from us, it's vitally important you don't schedule any installation work until your products have arrived and have been checked. In the rare case that there is an issue with your order, either in terms of the product or delivery, we don't want you paying unnecessarily for a plumber or fitter. Any good plumber or fitter should happily make a quick visit to ensure all your products are present and correct before starting any work.

The following terms and conditions apply to all transactions on bodydryer.co.uk. When you place an order, this indicates that you have accepted these terms and conditions. Please read them carefully and print a copy for future use. Before placing an order you will be asked to agree to these terms and conditions. If you refuse to accept these terms and conditions, you won't be able to order any goods from our site.

We'll treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

If you're a consumer:

To order goods through this website you must be at least 18 years of age and accept delivery within the UK.

If you're not a consumer:


You confirm that you have authority to bind any business on whose behalf you use this website to purchase goods. These terms and conditions and any document expressly referred to in them constitutes the entire agreement between you and bodydryer.co.uk and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or any document expressly referred to in them you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

IT'S IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

By using this site, you agree to these terms of use. If you don't agree to these terms, you may not use this site. bodydryer.co.uk reserves the right, at any time, to modify, alter, or update these terms of use.

Order acceptance and processing.

Your order is accepted and a contract is formed between bodydryer.co.uk and you when we deliver the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by bodydryer.co.uk  nor at the point in time that you receive an email from bodydryer.co.uk acknowledging receipt of your order. Until the goods are delivered, the order may not be accepted by bodydryer.co.uk or may be cancelled by you. Any email or other acknowledgment of your order is simply to report that your request has been received and will be looked at, and does not in any way represent acceptance of your order regardless of any wording on the email. bodydryer.co.uk reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

In addition, for saving and accessing order agreements, we store the contract's content and send you the details of your order as well as our general terms via email. You can find the terms here at all times. Details about your recent orders can be found using your customer login.

2. Description of goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are approximate and intended as a guide only. We always try to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly, slight variations may occur during the print and photography process.

Please note that certain products such as bathroom furniture may need some alteration to meet your specific requirements, such as pipework, space constraints and designs. Any such alterations are carried out at your own risk, and the resulting alterations may mean your product guarantee is no longer valid.

If you are purchasing tiles and borders, we advise you to buy them from the same range. The tiles may be sourced from different suppliers which may result in a slight variation in size and colour.

3. Special Orders

Special orders are handmade to the customer's own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke, delivery times may vary. Nothing in this paragraph affects your statutory rights or the provision of the standard guarantee granted under paragraph 10.

4. Payment and price

We reserve the right to make adjustments to the price of goods stated on the website from time to time to take account of any increase in our suppliers' prices or an increase in any taxes or duties.

The prices for the goods ordered by you will be as quoted during the ordering process. The price of the goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you've already paid for the goods in full before the change in VAT takes effect. The price of the goods does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order. To check our current delivery charges, please refer to our delivery page.

If we discover an error in the price of the goods you've ordered, we'll contact you to inform you of this error and give you the option of continuing to purchase the goods at the correct price or cancelling your order. We won't process your order until we have your instructions. If we're unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have been recognised by you as a mispricing, we don't have to provide the goods to you at the incorrect (lower) price. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as Visa, Mastercard and Maestro via Paypal. On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

In the event that there is a pricing error on the website or in our printed catalogues then bodydryer.co.uk will not have to honour any orders made at that price.

We only accept debit/credit card payments from cards registered to an address within the UK.

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

For information on sale pricing see section 11. Offers and promotions.

5. Delivery information

We aim to deliver most products within 5-7 working days if possible, however some made to order items may take longer. Please be aware that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days.

If we miss the delivery date for any goods then you may cancel your order straight away if any of the following apply:

(a) we have refused to deliver the goods

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances)

(c) you told us before we accepted your order that delivery within the delivery deadline was essential

If you don't wish to cancel your order straight away, or don't have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we don't meet the new deadline.

If you do choose to cancel your order for late delivery, you can do so for just some of the goods or all of them, unless splitting them up would significantly reduce their value. If the goods have been delivered to you, you'll have to return them to us or allow us to collect them, and we'll pay the costs of this. After you cancel your order we'll refund any sums you have paid to us for the cancelled goods and their delivery.

6. Other delivery information

We strongly advise you not to book your installers or engage in any preparatory work until in full receipt of your goods. If any item is out of stock, a VictoriaPlum.com sales advisor will email or call to advise you of the expected delivery date.

If your order cannot be successfully completed due to you being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be charged to you.

After delivery of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact us immediately as postal delivery changes take time and can be an inconvenience to you.

If your item is not in stock we will back order for you, or give you the option to cancel your order if you would rather not wait.

Please ensure that all goods are checked by yourself and we ask that any problems or damages are reported to us on 0800 148 8302 as soon as reasonably possible.

As soon as we have delivered the goods to your door, you will be responsible for them. We'll only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. You own the goods once we have received payment in full, including any delivery charges.

Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If, for any reason, you aren't happy with the shade of your tiles, we cannot accept the responsibility after the tiles have been fixed. Fixing the tiles to a substrate means that you have accepted the tiles in their present state, so no refunds or replacements will be offered. Please ensure you're happy with the shade of your tiles before you start any project.


Our liability

Nothing in these terms limits or excludes our liability for:

a) death or personal injury caused by our negligence

b) fraud or fraudulent misrepresentation

c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)

d) defective products under the Consumer Protection Act 1987.


If you are acting in the course of a business, trade or profession (a business user) we shall:

a) under no circumstances whatever be liable to compensate you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise, except for any refund we make under any other agreement between us or otherwise at our discretion.

b) Without prejudice, if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

 Loss of profits, revenue, sales, income, or business

 Loss of savings

 Loss of use or production

 Loss of goodwill

 Business interruption

 Remedial costs if the Products are damaged or defective

 Damage to property or possessions through use or misuse of the products

 Loss caused by delay or other late performance

 Indirect or consequential losses

c) Our total liability to you in respect of any other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products you have purchased.


If you are a consumer:

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the products to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7. Returns - our commitment to you

Returns and exchanges

If you’re not happy with your purchase, for any reason, we offer a 30 day no quibble returns policy. Return your product to us and we’ll refund you.

Before returning your items, please complete the returns section on this website.

*Collection fees apply. Please see “Charges” section below. Applies to Retail customers only. Trade customers please see the Trade website.


 We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items

 Your statutory rights are not affected.


8. Damaged Goods

Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged.


Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if an item is damaged, by calling us on 0800 148 8302. Once the damage has been confirmed, we’ll ensure it’s replaced free of charge, and with the minimum of fuss.


9 Product guarantees

Standard guarantee

All our products are covered by a standard guarantee that, on delivery and for a period of 24 months from delivery, the product(s) shall be free from material defects. This standard guarantee may only be enforced by the purchaser of the product(s) or, where this is a different person, the first end user of the product(s). This standard guarantee is non-transferable.

It is the responsibility of the purchaser (or where relevant, the first end user) to regularly check the condition of the product(s). We cannot accept responsibility for any loss or damage suffered, or incurred as a consequence of failure or delay in reporting defects promptly.

We will not be responsible to replace any product(s) that was installed with a fault (ours or otherwise) that would have been clearly evident before installation.

The standard guarantee only applies to product(s) which have been used exclusively for domestic purposes only.

The standard guarantee only applies to product(s) which have been installed in accordance with our fitting instructions (oral or written) and technical data (including product information and specification sheets) current at the time of purchase.

The standard guarantee only applies to products which have not been re-installed (i.e. they have not been moved from their original installation position or location for any reason).

The standard guarantee only applies to products purchased and installed in the UK.

The remedy available to the purchaser (or where relevant, the first end user) under this standard guarantee is the right to have any products replaced. bathroombasics.co.uk will only be responsible for repair work which arises as a direct consequence of a manufacturing defect in the product(s). We will not be responsible for, or have any liability to pay for any losses (financial or otherwise) that are not directly associated with the manufacturing defect that causes you to claim under this standard guarantee.

If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to the product(s) that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

To make a claim pursuant to this guarantee, please contact us.

The purchaser (or where relevant, the first end user) may be able to register for an extended guarantee depending on whether you have purchased a qualifying product. Details of any extended guarantee will be provided with your product where applicable.


10. Privacy policy


bathroombasics.co.uk  do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.


Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:


 a. Take and fulfil customer orders

 b. Administer and enhance the site and service

 c. Only disclose information to third-parties for goods delivery purposes


Keeping in touch with you

We may contact you for marketing purposes by email, mail or telephone with relevant offers from bathroombasics.co.uk. We want to keep you up to date with information about new ranges, special offers and improvements to this site. We may also contact you for market research purposes.

When you place an order, request a brochure or register an account, we will ask you if you do not want to receive marketing offers, information or promotions from VictoriaPlum.com and other brands. If you do not wish to receive such promotions, please indicate your preferences during the relevant transaction.

If you later decide you do not want us to keep in touch, you can request that we stop using your information and that we stop mailing information to you by contacting us. If you wish to unsubscribe from email marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link on any email newsletter we have sent to you. If you later decide you do not want us to contact you with marketing, you can request that we stop using your information and that we stop mailing information to you by contacting us. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

For the full company privacy policy, please see the privacy policy section.

11. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to bathroombasics.co.uk (Bathroom Basics Ltd). All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with bathroombasics.co.uk or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at www.bathroombasics.co.uk


12. Disclaimer and limitations on bathroombasics.co.uk (Bathroom Basics Ltd) liability

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, bathroombasics.co.uk  does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Products purchased from bathroombasics.co.uk and related services, which are provided by bathroombasics.co.uk  are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. Are not enforceable against bathroombasics.co.uk but only against the person giving them.

bathroombasics.co.uk reserves the right to amend the terms or terminate the trade account scheme at any time. Any such changes will be documented on this website.

Nothing in these terms and conditions affects your statutory rights.

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.